AI-powered UAE government portal goes live

WAM

The UAE's Telecommunications and Digital Government Regulatory Authority (TDRA) has launched a generative AI-supported version of the Unified Digital Platform, u.ae.

The generative AI-supported version of the platform will provide an interactive environment for users to obtain information and government services around the clock.

The platform will streamline the customer experience, using UAE Pass for personalized and accurate user interaction while still ensuring privacy.

Users can access all platform information and services, seamlessly navigating between government websites with UAE Pass without the need for multiple registrations or password memorization.

The platform currently serves as the interface for the government's digital presence, providing access to nearly 3,000 services provided by all federal and local government entities

It also contains thousands of information pages that cover all the customers’ needs, including citizens, residents, and visitors, as well as the business sector. 

Majed Sultan Al Mesmar, TDRA Director-General, commented, "By introducing AI into the mechanisms of u.ae, we have taken another important step towards the digital future, through embracing the latest technologies to facilitate the lives of customers and enhance the concept of interactive government that puts the customer at the top of its priorities and provides an easy and fast user experience."

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