DEWA's High-Water Usage Alert saves billions of gallons

Dubai Electricity and Water Authority (DEWA) announced that its High-Water Usage Alert service has helped save over 9 billion gallons of water and reduced carbon emissions by 217,370 tonnes since its launch three years ago, up until June 30.

The reductions came from identifying 1,062,781 water leaks, 23,199 defects, and 11,566 cases of increased load. The service sends instant notifications to customers to quickly conduct the necessary maintenance to reduce water wastage.

DEWA provides the High-Water Usage Alert service as part of the Smart Living initiative to help customers detect any leakage in water connections after the meter. It sends instant notifications to customers in case the smart meter detects any unusual rise in consumption to examine the internal connections and fix any leakage in water connections with the help of a technician.

Customers can detect leakages through their bills or smart water meters. DEWA highlighted the efficiency of its systems in detecting any flaws in the external connections after the meter and noted that its responsibility is limited to connections and maintenance until the meter only, while the internal connections after the meters are the customer/owner’s responsibility. This applies to residential, commercial, and industrial sectors.

His Excellency Saeed Mohammed Al Tayer, MD & CEO of DEWA said "Thanks to its smart and advanced infrastructure and smart meters that align with the highest international standards, we provide an opportunity for customers to monitor and manage their consumption proactively anytime and anywhere without contacting DEWA. This contributes to the sustainability of resources.”