Retailers need to use technology to better enhance their customer service. That’s according to a study revealing there’s been too much of a focus on e-commerce platforms and that’s taken away from the in-store experience. The study identified that more than one-third of shoppers believe they are better connected to real-time information than in-store associates. Mark Thomson, retail industry director EMEA, Zebra Technologies who conducted the Global Shopper Study explained to ARN what issues retailers are facing.
Listen
UAE air forces respond to incoming missile threats on Sunday
UAE air defences intercept 23 missiles, 56 drones on Saturday
UAE President pays tribute to Emirati businessman Salem Al Saman
UAE strongly condemns attacks on its embassy in Damascus
UAE officials review food supply flow at border crossings
