Dubai Police handles over 56,000 emergency calls during severe weather

Dubai Police responded to more than 56,000 emergency calls as heavy rain, thunder, and strong winds affected the emirate over the week.

The Command and Control Centre handled 56,608 calls between Monday morning and early Friday, dispatching patrols and specialist teams to incidents and water accumulation.

Officials said the centre operated around the clock, coordinating closely with emergency partners including ambulance services, civil defence and Dubai Municipality, and added that 97 per cent of calls were answered within 10 seconds, reflecting efforts to maintain rapid response times during adverse conditions.

Brigadier Turki bin Fares, Director of the Command and Control Centre, described the centre as the beating heart of emergency management at Dubai Police.

He highlighted its advanced systems, which enable real-time monitoring of field operations and support swift responses to incidents, ensuring the protection of lives and property.

He explained that the centre features a giant screen displaying live, high-resolution feeds from across Dubai, alongside news broadcasts and operational data.

The system also tracks patrol locations in real time on a 3D map, using GPS-equipped devices, allowing teams to be directed instantly and efficiently via wireless communication.

Brigadier bin Fares said the centre also plays a vital role in public awareness, issuing guidance and alerts across various channels to encourage drivers to exercise caution and avoid affected roads.