Commercial complaints in Dubai decline by 54%

iStock

Dubai has seen a significant decline in commercial complaints, thanks to official campaigns encouraging traders to resolve their disputes amicably.

The Commercial Compliance and Consumer Protection (CCCP) sector at Dubai Economy received 770 complaints in 2019, which is a 54 per cent decrease compared to 2018 (1,657 complaints).

Around 40 per cent of the cases were related to the services sector, while food (16 per cent), and decoration and building (12 per cent) sectors also accounted for significant numbers.

Non-compliance with the terms of contracts was the leading cause of complaints in 2019, in addition to commercial fraud.

"We are pleased with the continuous year-on-year decline in the number of complaints we receive from merchants in the emirate. It indicates the success of our awareness campaigns rolled out on conventional, as well as digital platforms," said Mohammed Ali Rashed Lootah, CEO of CCCP.

More from Business

Coming Up on Dubai Eye

  • Farmer's Kitchen

    10:00am - 11:00am

    Helen Farmer's teamed up with Spinneys to bring you amazing dishes to cook at home using ingredients from the stores. Listen to Farmer's Kitchen and learn how to recreate recipes made by top UAE chefs.

  • The Best of Dubai Eye 103.8

    11:00am - 8:00pm

    Hear the highlights from the week gone by on Dubai Eye 103.8. Listen again to the best interviews, advice and the top stories that has gripped our conversation this week.

On Dubai Eye

  • WATCH: Rafael Nadal makes WhatsApp group confession

    Chris heads to Kuwait to chat to Rafa Nada,l a winner of 19 Grand Slam titles, including an unprecedented 12 French Open crowns.

  • How a Dubai Mum got the Burj Khalifa to light up Blue

    A Dubai-based British mother has told Dubai Eye how she got the world’s tallest building to put the spotlight on a rare genetic disorder.

Business Breakfast