UAE unveils 'Smart Mission' project to improve consular services


The UAE has unveiled an A.I.-driven project, which aims to streamline the services offered by UAE diplomatic missions and enhance the overall customer experience.

The 'Smart Mission' project will provide customers with a simple and comprehensive services process at the country’s embassies abroad, in line with the “We the UAE 2031” vision.

Requests can be completed through facial recognition and 3D technology, without the need for human intervention.

The project also aims to implement the vision of the UAE’s leadership to achieve the objectives of the UAE Centennial 2071 and in line with the Principles of the 50 and the UAE Strategy for Government Services 2021-2025.

It was launched by His Highness Sheikh Abdullah bin Zayed Al Nahyan, Minister of Foreign Affairs and International Cooperation at the ministry's headquarters in Abu Dhabi.

A range of consular services and requests can be processed though the new system, including return document issuance and authentication, as well as “To Whom It May Concern” certificates.

More from Local

Coming Up on Dubai Eye

  • Off Script with Chris, Robbie & Sonal

    5:00pm - 7:00pm

    The UAE’s alternative take on news, entertainment and sport. Join Chris, Robbie and Sonal as they cut through the clutter to bring you the news, entertainment and sport stories that actually matter.

  • Extra Time

    7:00pm - 8:00pm

    Chris & Robbie bring you the latest from the sporting world plus interviews with upcoming and legendary sporting stars.


On Dubai Eye

  • Innovations in policing top World Police Summit agenda

    The latest breakthroughs in policing, security and public safety are being discussed and exhibited at the World Police Summit (WPS) - the ultimate gathering of security experts from around the world.

  • Dubai schools set for fee increase

    Private schools in Dubai will be able to hike tuition fees by up to 3 per cent for the 2023-24 academic year, according to the Knowledge and Human Development Authority (KHDA).