Dubai government services to undergo radical transformation


A task force has been discussing a roadmap to instigate changes across public services in the emirate.

His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and First Deputy Chairman of the Executive Council of Dubai, stressed the importance of constantly improving quality during the meeting on Monday.

It's part of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai's vision to simplify procedures for public services and maintain high levels of responsiveness to customer needs.

Sheikh Maktoum bin Mohammed also reviewed several plans to enhance the emirate's transformation.

His Highness said developing state-of-the-art integrated smart services and enhancing government systems and service delivery to provide an outstanding customer experience are key priorities.

Emphasising the value of collaboration, Sheikh Maktoum bin Mohammed said instilling a strong sense of partnership and team spirit among government departments is necessary to create a new operating model supporting the development of future services.

"We are working together to explore new opportunities and provide new mechanisms for government service delivery keeping in mind the current and future needs of customers," he said.

"The next phase will see a radical transformation in the operating models of government services. There will be an increased focus on innovation aimed at simplifying the customer journey and integrating the delivery of key services as part of reinforcing Dubai’s status as a preferred global lifestyle and investment destination," Sheikh Maktoum bin Mohammed added.

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