Digital payments help some UAE retailers increase revenue: Survey


Around 68 per cent of small retailers in the UAE have apparently seen their revenue increase after adopting digital payments.

That’s according to a new survey by Visa, which found that convenience, security and speed of transactions are some of the key benefits experienced by store owners.

It showed that 63 per cent of the retailers have seen footfalls improve.

Nearly half of cash-only retailers also said they lost a transaction because customers were not carrying enough money at the time of purchase.

Meanwhile, over two-thirds currently accepting digital payments said they could invest in new payment technologies in the near future.

More than 80 per cent of digitally-enabled merchants are also likely to recommend them to other businesses who currently only accept cash.

As many as 208 small retailers in Abu Dhabi, Dubai and Sharjah were interviewed for this study, of which 50 accepted cash payments and 158 accepted digital payments.

More from Business

Coming Up on Dubai Eye

  • Lunch with Lloyd

    11:00am - 2:00pm

    No one knows entertainment better than veteran Dubai broadcaster Mark Lloyd.

  • Afternoons with Helen Farmer

    2:00pm - 5:00pm

    Every weekday afternoon, Helen Farmer will help you to navigate the highs and lows of life in the UAE. Stay up to date with what’s happening and where to go.


On Dubai Eye

  • Meet Gift, female food delivery driver

    Gift came here from Nigeria and failed to find a job, until a pizza company offered her one. She's now one of the very few female delivery drivers in the UAE.


    Farmer's Kitchen is back for 2021!
    With our partners Spinneys, we are going to help you wave goodbye to boring dinners, cluttered fridges, and lumpy leftovers!