Dubai signs agreement with UAE Central Bank to facilitate user payment

Central Bank of the UAE

The Dubai Department of Finance (DOF) and Central Bank of the UAE (CBUAE), have agreed a deal aimed at facilitating the payment of fees owed by consumers of Dubai government entities.

It was signed by the CBUAE's Governor Abdulhamid M. Saeed Alahmadi and the DOF's Director-General, Abdulrahman Saleh Al Saleh.

The agreement will ultimately advance the UAE’s digital transformation strategy for public services.

Government entities in Dubai and their customers will now be able to access the CBUAE's direct debit service to facilitate customer payments through other banks in the UAE.

The service aims to enhance the Department's relationship with both parties while ensuring increased efficiency throughout the collection process.

A detailed action plan will be developed through the identification of common challenges and appropriate solutions in line with the public’s best interest. 

Abdulhamid Alahmadi said: "This agreement reinforces the UAE’s ambitious journey towards digital transformation. It is a testament to CBUAE’s continuous efforts to effectively contribute to the achievement of this transformation as we aim to support institutions and ensure their services are of the highest standard, agility and efficiency."

While Saleh Al Saleh said the deal "will provide consumers with access to a streamlined payment process as we aim to support the UAE’s strategy towards digital adoption."

More from Business

Coming Up on Dubai Eye

  • Afternoons with Helen Farmer

    2:00pm - 5:00pm

    Every weekday afternoon, Helen Farmer will help you to navigate the highs and lows of life in the UAE. Stay up to date with what’s happening and where to go.

  • Off Script with Chris, Robbie & Sonal

    5:00pm - 7:00pm

    The UAE’s alternative take on news, entertainment and sport. Join Chris, Robbie and Sonal as they cut through the clutter to bring you the news, entertainment and sport stories that actually matter.


On Dubai Eye

  • Meet Gift, female food delivery driver

    Gift came here from Nigeria and failed to find a job, until a pizza company offered her one. She's now one of the very few female delivery drivers in the UAE.


    Farmer's Kitchen is back for 2021!
    With our partners Spinneys, we are going to help you wave goodbye to boring dinners, cluttered fridges, and lumpy leftovers!