Emirates Airline has refunded over AED 1.9 billion to customers over the last two months after the coronavirus pandemic grounded flights.travel was disrupted due to
The UAE carrier has processed nearly 650,000 refund requests.
In April, Emirates had announced that it would ramp up its refunds capabilities and committed to clear its backlog by August, which at that time stood at nearly half a million requests.
The airline had crossed that target by early June, after expanding its processing capability from an average of 35,000 requests a month, to nearly 200,000.
"It is tough times for everyone, but we are committed to doing what's right by our customers. That's why we ringfenced cash to honour refunds, and invested resources to expedite processing," said Adnan Kazim, Emirates' Chief Commercial Officer.
"Our average processing time for refunds has reduced from 90 days to 60, and as we see lower volumes of new requests we expect this rate to further improve. We still have over half a million refund requests to manage, and expect to clear these within the next two months."
In addition to refunds, Emirates has also reviewed its booking policies and travel products, to offer customers added confidence to plan and book their journeys as travel restrictions around the world starts to ease.
The airline has also put in place a comprehensive set of measures for the health and safety of its customers and employees, at every step of the customer journey.
In the past two months, @Emirates has processed nearly 650,000 refund requests, returning over AED 1.9 billion to its customers and making good on its promise to expedite refunds after the pandemic disrupted travel plans for customers around the world.https://t.co/3UbX4ghX64 pic.twitter.com/aHULfxmsl5— Dubai Media Office (@DXBMediaOffice) July 2, 2020