Dubai Economy resolves over 560 consumer complaints from free zones

iStock [For illustration]

Dubai's consumer protection watchdog resolved 563 complaints against businesses operating in free zones during the past 14 months.

The grievances were registered with the Commercial Compliance & Consumer Protection (CCCP) sector of Dubai Economy. 

Failure to comply with the terms of agreement was the leading cause of complaints, followed by refunds, defective products and commercial fraud.

The bulk of the issues were related to the service sector and those dealing with electronics, furniture and e-commerce.

Consumers in the free zones started submitting their complaints to Dubai Economy following an agreement signed with the Dubai Free Zones Council last year, aimed at enhancing coordination between government and private entities to enhance the overall customer experience in the emirate. 

"We have provided varied channels, including smart platforms, to raise their complaints and resolve them amicably, in addition to continuously reminding consumers, including residents and tourists, of their rights and responsibilities," said Ahmad Al Zaabi, Director of Consumer Protection at Dubai Economy.

Consumers can submit their complaints to Dubai Economy through the Dubai Consumer app, on the Consumerrights.ae website, or by calling 600545555.

Complaints about price increases should be submitted on the price.ded.ae portal.

More from Business

Coming Up on Dubai Eye

  • Extra Time

    7:00pm - 8:00pm

    Chris & Robbie bring you the latest from the sporting world plus interviews with upcoming and legendary sporting stars.

  • The Night Shift with Mark Lloyd

    8:00pm - 11:00pm

    Musicians and music, entertainers and entertainment, industry gossip and songs selected by you, get ready to bring your night time to life! Every evening from eight, Mark Lloyd brings you an energetic mix of local and international content and contests, featuring an array of celebrity interviews and entertaining anecdotes. Get involved in the show and pick your favourite jukebox hits, every night from 8pm - 11pm.

BUSINESS BREAKFAST LATEST

On Dubai Eye

  • Flying Taxis

    It sounds like an episode of The Jetsons, but the sight of flying taxis whizzing around our cities could be much closer than you think.

  • Tough penalties for deliberate tax evasion

    The UAE has said that tougher penalties will come into force from 1st August for not keeping proper corporate tax records.